14-Day Limited Money Back Guarantee
Un-Opened Orders : We take pride in the quality of the products that we sell and, as a direct result, offer a 14-day money-back guarantee (from the initial order date) on all Freedom Phone hardware, accessories, peripherals, and unopened items still in its/their original sealed packaging.
Opened Orders : Because we already spent funds on the hardware and cannot reuse phones due to security reasons, we offer a 20% refund within 14-days from the initial order date if the box has been opened.
To process a return please visit the Chat Bot on the bottom right corner of the freedomphone.com website.
We recommend that you :
(1) use a carrier that offers shipment tracking for all returns and
(2) either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. FedEx is recommended.